Shipping and Return Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer a 30-day money-back guarantee. If you are unhappy with your purchase, you can return your product for a store credit, a different product, or a refund to the original payment method. Refunds can take up to 30 days to appear on your bank statements.

Please note the following exceptions to our return and exchange policy:

• You can request a maximum of two refunds each calendar year
• The maximum refund per request is $40
• No refunds on sale items

For retail store purchases, please hold onto the receipt and kindly request a return/refund from the store in which it was purchased.

Shipping Policy

FREE Standard shipping on all orders of $75 or more, after applicable discounts, before taxes and shipping and handling. Shipping costs will automatically be deducted at checkout on all eligible orders.

Order Cancellations

Once orders have been placed, we cannot adjust, hold or accept cancellations. Processing can happen anywhere between immediately and up to 48 hours after placing an order. Should you wish to try and cancel your order, please send an email to info@thenosugarcompany.com to inquire however there are no guarantees – we will do what we can!

Order Shipments

Orders ship within 3-5 business days. All customers will receive a tracking link upon shipment of their order. Tracking links contain the most updated information available in regard to order status. 

For summer shipments, we do pack them with ice to help prevent melting however we cannot guarantee they won’t become extra ooey gooey in transit. Not to worry they are still as delicious as ever.