Refund policy

30-Day Guarantee: 

Items purchased directly from our website are eligible for the following within 30 days of the delivery date: 

•A store credit or discount; 
•A replacement for another item of equal or lesser value; or
•A refund to your original payment method 

Please note: Refunds may take up to 30 days to appear in your bank statement. 
 
* We reserve the right to resolve the issue through store credit or a discount, rather than resending products or issuing refunds. Our goal is always to make things right in the most efficient and fair way possible. 

 
Exceptions to Our Refund Policy: 
To maintain quality and fairness, the following stipulations apply: 

•Refund Limits: 

•Maximum of two refund requests per calendar year
•Maximum refund of $40 per request 

•Final Sale Items: 

•No refunds or exchanges on discounted or clearance products as marked 

•Non-Refundable Products:
Joyburst Hydration is non-refundable as we stand by the quality of this product. However, if it arrives damaged, please contact us and we’ll assist with a resolution. 

•In-Store/Retail, or Amazon Third-Party Purchases: 

•Returns, exchanges or refunds must be handled directly at the retail store or Seller with your original receipt/invoice, as per the usual protocol. We are unable to process any store credits, exchanges, or refunds for retail store or Amazon Third-Party Seller purchases.