Shipping policy

Shipping Policy: 

• Free Standard Shipping on orders over $50 USD(after discounts, before taxes and shipping.) Shipping costs will automatically be deducted at checkout on all eligible orders. 

• Orders typically ship within 3 business days

• An email will be sent with tracking information once your order ships. (Check your Junk Mail folder if you don’t see it!)  

• Damaged or Lost packages - Contact us at info@thenosugarcompany.com to file a claim - include photos of the damaged items, shipping box/label and packing list (if applicable.) After the claim outcome is determined, we will move forward with the appropriate resolution. 

• Chocolate Shipping Insurance (optional)- For added peace of mind, you can purchase shipping insurance for your order; if your package is lost or damaged in transit, we’ll send a replacement at no extra cost to you!  

Note: We are not responsible for stolen packages. Please monitor your tracking details closely to avoid theft-related issues.